FAQs

Here you'll find answers to the most common questions about our order process, sample requests, freight and shipping, as well as specific product-related enquiries. Whether you're placing your first order or need clarification on product details, this resource is designed to provide quick, clear information to help make your experience as smooth as possible.

Orders

Browse products by material, category or usage. Select the product you wish to purchase. Sizes available will be indicated under Serving Capacity.

Select your preferred Pack Size. Products may be available in a carton, sleeve, roll, or single unit of product. The pricing for your selected option will appear. Add your preferred quantity to your cart. Once you have added your item to cart you can proceed to checkout, or continue shopping, adding other products to your cart.

Place your order when you are ready.

If you are unsure which product you need, our team is happy to help, click here to view our contact details. You are also welcome to visit our office in Brisbane during our office hours, where you can view product samples and place an order.

Complete the application form. This can be accessed via the "Apply for Trade Account" button in the main navigation, or via the Support menu in the footer of the website.

Once we receive your account application we will be in touch with the next step of the process.

Products may be available in a carton, sleeve, roll, or single unit of product. The pricing for your selected option will appear if this is available for your chosen product.

You are welcome to try out samples of our products. Contact us with product codes of the items you are interested in and we will arrange them for you.

We have a friendly team operating on the ground here in Brisbane - we welcome you to stop in, chat and experience our products.

Our Brisbane office details

Select your preferred Product Capacity and Pack Size. Products may be available in a carton, sleeve, roll, or single unit of product. The pricing for your selected option will appear.

Bonson is a proudly Kiwi owned company with our head office in Auckland, New Zealand. Head to our NZ site to see products and content specific to your location.

Return requests should be made within 30 days of invoice by either calling Bonson on 07 3323 3311 or by emailing salesqld@bonsonpackaging.com

For more detailed information please visit our Returns Policy page.

Freight & deliveries

We offer Click & Collect and Local Brisbane delivery during weekdays. South East Queensland regional deliveries are offered freight free for orders over $1200.

Interstate deliveries are by arrangement.

For further information please see our Shipping Policy.

All orders for next-working-day delivery must be placed before 2pm AEST on the previous working day.

*Our next-day delivery policy applies to certain Brisbane metropolitan areas only. Contact us for more information.

About our products

Most of our polypropylene (PP) packaging is available in freezer-grade or colour options, with different MOQ requirements. Contact us to find out more.

Our award-winning design team helps our customers create outstanding custom packaging solutions — from idea and prototype generation through to market and consumer testing. Read our case studies or visit our Bonson Custom page to find out more.

To enquire, contact us and one of our team will be in touch in the next working days.

Outside of Bonson's extensive range of products, we can also create customised packaging unique to your exact specification and requirements. Learn more on our Bonson Custom page.

Talk to us about your packaging requirements for a personalised solution.

We use the latest in in-mould labelling technology to help enhance packaging shelf-appeal and sometimes shelf-life. Visit our Bonson Custom page to learn more.

Most of our products have compatible lids-to-fit available. You will see them in the 'pairs with' section within each of our product pages on our website.

Bonson is committed to a circular economy. We supply a wide range of packaging solutions that fall into different levels of the waste hierarchy — our goal is to offer choices in support of our customers' own sustainability commitments.

When browsing our products, look out for the 'sustainability/ recycling code' icons to learn about their possible end-of-life options.

We offer a wide range of products that are suitable for different applications. You will see a product's general suitability information under the 'suitable for' section within each product page.

If you would like to know more detailed specifications for a product, please contact us.


If there's something not covered here, or you would like to know more details, feel free to contact us.